Privacy Policy

At Shoreside Laundromat (“we,” “our,” or “us”), we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

We may collect the following personal information:

• Name, phone number, email address and, for pickup and delivery, your pickup address
• Payment information for services, which you enter into our payment and order providers' systems (such as Cents, our laundry card system and the LaundryCat app), not on this website
• Details you provide when you contact us, request a commercial quote, place an order or apply for a job
• Basic website usage information, such as pages visited, device and browser type, and approximate location, collected through cookies and analytics tools

This website does not ask you to create an account.

We use your personal information only to:

• Provide the laundry services you request
• Communicate with you about orders, appointments, quotes and inquiries
• Send important service updates (you may opt out of text messages at any time by replying “STOP”)
• Keep our website working and understand how to improve our services

If you give us your phone number, we may text you about your order, such as pickup and delivery updates and when your laundry is ready. Message and data rates may apply. Reply STOP to any message to opt out. We do not share your phone number or text-message consent with third parties for their marketing.

• We do not sell, rent, trade or purchase customer personal information.
• We do not participate in affiliate marketing.
• We share information only with trusted providers that help us operate our business, when the law requires it, or with your permission.

These providers include: Cents (our laundry management and order software); the on-demand delivery partners that pick up and deliver your laundry, who receive the details needed to do so (such as your name, phone number and address); payment processors; our website host, Netlify (which processes our contact and quote forms); Google (Analytics, Maps and Fonts); and Elfsight (our Google reviews display). These companies handle information under their own privacy policies.

We use Google Analytics to understand how people use the site, such as which pages are visited and which buttons are clicked. This uses cookies and collects information such as your approximate location, device and browser. Google Maps, Google Fonts and Elfsight may also receive your IP address and set cookies when their content loads. You can block or delete cookies in your browser settings, and the website will still work.

We use reasonable security measures to protect your personal data from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure. We keep information only as long as we need it to provide services, keep business records, and meet legal requirements.

You may:

• Opt out of text messages by replying “STOP”
• Request a copy of your personal data
• Request correction or deletion of your data
• Block or delete cookies in your browser settings

To make a request, contact us using the details below. We may need to confirm your identity first. Some information connected to an order is held by Cents or our delivery partners, and we can help you reach them.

This website is not directed to children under 13, and we do not knowingly collect their personal information.

This website links to other sites and apps, such as Google, Facebook, the App Store, Google Play and our order and card-balance pages. We are not responsible for their privacy practices.

We may update this policy from time to time. The date at the top shows when it was last changed.

If you have any questions about this Privacy Policy, please contact us:
Shoreside Laundromat
173 Shirley Ave, Revere, MA 02151
support@shoresidelaundromat.com
(781) 284-8340